# Arlez blog Plain-text mirror of https://arlez.app/blog. Every article below is also published as Markdown at the address shown. ## What a product inbox is, and what it is not - Address: https://arlez.app/blog/what-a-product-inbox-is.md - Page: https://arlez.app/blog/what-a-product-inbox-is - Published: 2026-08-18 - Topic: Support A support desk closes tickets. A tracker holds work. A product inbox is the thing between them, and most small teams are missing it. ## Reports are conversations. Product issues are the work. - Address: https://arlez.app/blog/reports-and-product-issues.md - Page: https://arlez.app/blog/reports-and-product-issues - Published: 2026-08-14 - Topic: Practice Why Arlez keeps two different objects instead of one, and what goes wrong when a tool only has one. ## Triage without building a queue you will come to dread - Address: https://arlez.app/blog/triage-without-a-queue.md - Page: https://arlez.app/blog/triage-without-a-queue - Published: 2026-08-11 - Topic: Practice Three states, one pass a day, and no backlog that grows in the dark. ## Your first week of customer feedback - Address: https://arlez.app/blog/first-week-of-feedback.md - Page: https://arlez.app/blog/first-week-of-feedback - Published: 2026-08-06 - Topic: Support What actually arrives when you put a feedback button in a product, and what to do with it. ## Five people reported the same thing. Now what? - Address: https://arlez.app/blog/duplicate-reports.md - Page: https://arlez.app/blog/duplicate-reports - Published: 2026-08-01 - Topic: Practice Duplicates are not noise to be closed. They are the strongest signal in the inbox, if you keep them attached. ## In-app support for an iOS app, in an afternoon - Address: https://arlez.app/blog/in-app-support-for-ios.md - Page: https://arlez.app/blog/in-app-support-for-ios - Published: 2026-07-28 - Topic: Apple Adding ArlezKit to a SwiftUI app: a package, one configure call, and a sheet. ## A support sheet that belongs in the app it is in - Address: https://arlez.app/blog/support-sheet-in-swiftui.md - Page: https://arlez.app/blog/support-sheet-in-swiftui - Published: 2026-07-23 - Topic: Apple Why a web view is the wrong answer on Apple platforms, and what a native support surface has to get right. ## One download, three platforms — shipping Arlez on iPhone, iPad and Mac - Address: https://arlez.app/blog/one-app-three-platforms.md - Page: https://arlez.app/blog/one-app-three-platforms - Published: 2026-07-17 - Topic: Apple What a shared SwiftUI codebase actually shares, where it has to diverge, and why the App Store listing stayed one listing. ## App Review, support URLs, and the link Apple checks - Address: https://arlez.app/blog/app-review-and-support-urls.md - Page: https://arlez.app/blog/app-review-and-support-urls - Published: 2026-07-11 - Topic: Apple Every App Store listing needs a support URL that works. Here is what "works" means, and how to have one before you have a support site. ## Push notifications a founder actually wants - Address: https://arlez.app/blog/push-notifications-for-founders.md - Page: https://arlez.app/blog/push-notifications-for-founders - Published: 2026-07-07 - Topic: Apple Most feedback tools notify you about everything, so you turn them off. A better default is to notify about the two things that decay. ## One public ID in the app, one secret key on the server - Address: https://arlez.app/blog/product-id-vs-api-key.md - Page: https://arlez.app/blog/product-id-vs-api-key - Published: 2026-07-02 - Topic: Integrations Arlez has two credentials that look similar and are opposites. Getting them the wrong way round is the only way to hurt yourself with it. ## Putting a feedback button on a site you did not build in a framework - Address: https://arlez.app/blog/web-launcher-on-a-marketing-site.md - Page: https://arlez.app/blog/web-launcher-on-a-marketing-site - Published: 2026-06-26 - Topic: Integrations Two lines of HTML, one thing you must configure first, and the four failures worth handling. ## A support page for a product that has no app - Address: https://arlez.app/blog/hosted-forms-without-an-app.md - Page: https://arlez.app/blog/hosted-forms-without-an-app - Published: 2026-06-20 - Topic: Integrations Hosted forms cover the cases an SDK cannot reach — an App Store listing, a printed card, an email signature, a QR code on a device. ## Turning a support mailbox into structured reports - Address: https://arlez.app/blog/email-intake.md - Page: https://arlez.app/blog/email-intake - Published: 2026-06-16 - Topic: Integrations Email is where feedback already is. Forwarding it into a project keeps the conversation and stops the second inbox. ## Getting a report into the tracker you already use - Address: https://arlez.app/blog/webhooks-and-your-tracker.md - Page: https://arlez.app/blog/webhooks-and-your-tracker - Published: 2026-06-11 - Topic: Integrations Arlez does not want to be your issue tracker. Here is how work leaves it, and what should not. ## Is this integration actually wired up? - Address: https://arlez.app/blog/is-this-project-live.md - Page: https://arlez.app/blog/is-this-project-live - Published: 2026-06-05 - Topic: Integrations Every project reports which channels have called Arlez, and it does not wait for a first report to say so. ## What to attach to a bug report, and what never to - Address: https://arlez.app/blog/what-to-attach-to-a-bug-report.md - Page: https://arlez.app/blog/what-to-attach-to-a-bug-report - Published: 2026-05-29 - Topic: Support The context that makes a report reproducible is small and specific. Everything else is a liability you now have to protect. ## Feedback is personal data. Treat it that way. - Address: https://arlez.app/blog/feedback-is-personal-data.md - Page: https://arlez.app/blog/feedback-is-personal-data - Published: 2026-05-22 - Topic: Privacy A bug report has a person in it. What that means for storage, access, deletion, and the awkward case where the data is not yours to give back. ## Bring your own AI key, and why we did it that way - Address: https://arlez.app/blog/bring-your-own-ai-key.md - Page: https://arlez.app/blog/bring-your-own-ai-key - Published: 2026-05-15 - Topic: Privacy The alternative was bundling model costs into a subscription. That would have been simpler for us and worse for you. ## What Arlez sends to a model, and what it never does - Address: https://arlez.app/blog/what-arlez-sends-to-a-model.md - Page: https://arlez.app/blog/what-arlez-sends-to-a-model - Published: 2026-05-08 - Topic: Privacy If AI features touch your customers' words, you are owed a precise answer about which words, when, and where they go. ## Letting an agent work your inbox - Address: https://arlez.app/blog/letting-an-agent-work-your-inbox.md - Page: https://arlez.app/blog/letting-an-agent-work-your-inbox - Published: 2026-05-01 - Topic: Automation A scoped key, a narrow job, and the two things you should never delegate. ## Closing the loop after a release - Address: https://arlez.app/blog/closing-the-loop-after-a-release.md - Page: https://arlez.app/blog/closing-the-loop-after-a-release - Published: 2026-04-24 - Topic: Practice The step almost every team skips is the cheapest retention work available, and it takes one action if the links are already there. ## Release notes that answer the people who asked - Address: https://arlez.app/blog/release-notes-that-answer-people.md - Page: https://arlez.app/blog/release-notes-that-answer-people - Published: 2026-04-17 - Topic: Practice Most release notes are written for nobody. Written for the reports that drove the release, they do two jobs at once. ## Saying no to a feature request without losing the customer - Address: https://arlez.app/blog/saying-no-to-a-feature-request.md - Page: https://arlez.app/blog/saying-no-to-a-feature-request - Published: 2026-04-10 - Topic: Support The damage is not done by the no. It is done by the year of silence that preceded it. ## A support routine for one person - Address: https://arlez.app/blog/a-support-routine-for-a-solo-founder.md - Page: https://arlez.app/blog/a-support-routine-for-a-solo-founder - Published: 2026-04-03 - Topic: Support Twenty minutes a day, one hour a month, and nothing that depends on remembering. ## From feedback to a roadmap you can defend - Address: https://arlez.app/blog/from-feedback-to-a-roadmap.md - Page: https://arlez.app/blog/from-feedback-to-a-roadmap - Published: 2026-03-27 - Topic: Practice Counting reports is not a roadmap. But a roadmap with no counting in it is just your preferences with a schedule attached.